Terms Of Service
Last updated on 2 Nov 2026
These Terms of Service ("Terms") govern your use of Flowaico's website (flowaico.com) and WhatsApp automation services (the "Services"). Flowaico is operated by Ahmad Hariri, Awzai St., Itani Bldg., 3rd floor, Basta Fawqa, Mousaitbeh, Beirut, Lebanon. By creating an account, connecting a WhatsApp number, or using the Services, you agree to these Terms. If you are using the Services for a business, you confirm that you are authorized to accept these Terms on its behalf.
1. The Services, eligibility, and account
2. WhatsApp and Meta requirements
3. Acceptable use
4. Your content and customer data
5. AI-generated replies
6. Fees, payment, and availability
7. Intellectual property and termination
8. Liability, indemnity, and changes
9. Governing law and contact
1. The Services, eligibility, and account
Flowaico provides tools that connect a business's WhatsApp number to the WhatsApp Business Platform so the business can:
Send and receive messages through an automated, AI-assisted assistant
Handle customer questions, bookings, orders, and lead follow-up
Hand conversations over to its own staff when needed
Features may change over time as we improve the Services.
1.1 Eligibility and account
You must be at least 18 years old and able to enter a binding agreement.
You must provide accurate information and keep it up to date.
You are responsible for all activity under your account and for keeping your login details secure.
You must own or be authorized to use any WhatsApp number you connect to Flowaico.
2. WhatsApp and Meta requirements
The Services rely on the WhatsApp Business Platform provided by Meta Platforms. By using Flowaico, you also agree to comply with:
The WhatsApp Business Terms of Service
The WhatsApp Business Messaging Policy and Commerce Policy
Meta's terms and policies that apply to your WhatsApp Business Account
Meta may restrict, suspend, or disable WhatsApp accounts or phone numbers that break its rules. Flowaico is not responsible for actions Meta takes against your account.
3. Acceptable use
You agree not to use the Services to:
Send spam or unsolicited messages to people who have not opted in to hear from you
Send illegal, fraudulent, harmful, threatening, or misleading content
Offer products or services prohibited by WhatsApp's Commerce Policy
Run a general-purpose AI assistant that is unrelated to your own business
Collect sensitive personal information (such as card numbers or government IDs) through messages, unless the law allows it and you have proper safeguards
Interfere with, reverse-engineer, or disrupt the Services
We may suspend or terminate accounts that break these rules.
4. Your content and customer data
You keep ownership of your content, including bot instructions, business information, and your conversations with your customers.
You give Flowaico permission to process this content only as needed to provide the Services.
You are the controller of your customers' personal data and are responsible for having a lawful basis to message them, including any required consent.
Our handling of personal data is described in our Privacy Policy.
5. AI-generated replies
Automated replies are generated by AI models based on the information and instructions you provide. AI responses can sometimes be inaccurate or incomplete. You are responsible for:
Reviewing and keeping your bot's instructions and business information accurate
Monitoring conversations and stepping in when needed
Any commitments, prices, or promises made to your customers through your WhatsApp number
6. Fees, payment, and availability
Flowaico fees are set out in your plan or agreement with us.
WhatsApp messaging fees charged by Meta are separate and are billed by Meta to the payment method on your WhatsApp Business Account, unless we agree otherwise in writing.
Fees are non-refundable unless required by law or stated otherwise in your agreement.
We may change our prices with reasonable notice before your next billing period.
We aim to keep the Services available and reliable, but we do not guarantee uninterrupted or error-free operation. The Services depend on third parties, including Meta and AI providers, whose outages or changes may affect Flowaico.
7. Intellectual property and termination
Flowaico's software, design, branding, and documentation belong to Flowaico and its operator. These Terms do not give you any rights to them except the right to use the Services during your subscription.
You may stop using the Services and disconnect your WhatsApp number at any time.
We may suspend or end your access if you break these Terms, fail to pay, or if required by Meta or the law.
After termination, we may delete your data after a reasonable period, as described in our Privacy Policy.
8. Liability, indemnity, and changes
To the maximum extent permitted by law:
The Services are provided "as is" and "as available".
Flowaico is not liable for indirect, incidental, or consequential damages, including lost profits, lost data, or business interruption.
Flowaico's total liability for any claim related to the Services is limited to the amount you paid Flowaico in the three months before the claim.
You agree to protect and hold harmless Flowaico and its operator from claims arising from your content, your messages to your customers, or your breach of these Terms or of WhatsApp's policies.
We may update these Terms from time to time. The "Last updated" date shows when they were last changed. Continuing to use the Services after an update means you accept the revised Terms.
9. Governing law and contact
These Terms are governed by the laws of Lebanon. Any dispute will be handled by the competent courts of Beirut, Lebanon.
Flowaico, operated by Ahmad Hariri
Awzai St., Itani Bldg., 3rd floor, Basta Fawqa, Mousaitbeh, Beirut, Lebanon
Email: support@flowaico.com
Website: flowaico.com