Privacy Policy
Last updated on 2 Nov 2026
Flowaico ("Flowaico", "we", "us", "our") is operated by Ahmad Hariri, Awzai St., Itani Bldg., 3rd floor, Basta Fawqa, Mousaitbeh, Beirut, Lebanon. This Privacy Policy explains how we collect, use, share, and protect information when you use our website (flowaico.com) and our WhatsApp automation services (the "Services").
1. Who this policy applies to and information we collect
2. How we use information and AI processing
3. How we share information
4. Data retention and security
5. Your rights
6. Data deletion
7. Cookies and international transfers
8. Children and changes to this policy
9. Contact us
1. Who this policy applies to and information we collect
Clients: businesses that sign up to use Flowaico to automate their WhatsApp communication.
End users: people who message a Client's WhatsApp number that is connected to Flowaico.
Visitors: people who browse flowaico.com.
For messages exchanged between a Client and its end users, the Client is the data controller and Flowaico acts as a service provider (processor) that handles the data on the Client's behalf and according to the Client's instructions.
1.1 From Clients
Name, business name, email address, phone number, and billing contact details
WhatsApp Business Account details, phone number IDs, and access tokens provided through Meta's Embedded Signup
Configuration data such as bot instructions, templates, product or service information, and settings
1.2 From end users (on behalf of Clients)
WhatsApp phone number and profile name
Message content (text, media, interactive replies) sent to or from the Client's connected number
Message metadata such as timestamps and delivery status
1.3 From website visitors
Information you submit through forms (name, email, phone, message)
Basic technical data such as browser type, device, and pages visited, collected through cookies or analytics tools
2. How we use information and AI processing
We use information to:
Provide, operate, and maintain the Services, including sending and receiving WhatsApp messages through the WhatsApp Business Platform
Generate automated replies using AI models, as configured by the Client
Route conversations to the Client's staff when human follow-up is needed
Provide customer support and respond to inquiries
Monitor performance, prevent abuse, and keep the Services secure
Comply with legal obligations
We do not sell personal information, and we do not use end users' message content to advertise to them.
2.1 AI processing
Flowaico uses third-party AI model providers to generate automated replies. Message content may be sent to these providers solely to produce a response for the Client. We select providers that do not use API data to train their models by default, and we only send the information needed to generate the reply.
3. How we share information
We share information only with:
Meta Platforms (WhatsApp): to send and receive messages through the WhatsApp Business Platform. Meta's handling of this data is governed by Meta's own terms and policies.
Service providers: hosting, database, AI model, and analytics providers that help us run the Services, under confidentiality obligations
The Client: end-user conversations are visible to the Client that owns the connected WhatsApp number
Authorities: when required by law or to protect rights, safety, or the integrity of the Services
4. Data retention and security
Client account data is kept while the account is active and for a reasonable period afterward to meet legal and accounting obligations.
Conversation data is kept for as long as the Client keeps it in Flowaico, or until the Client or end user requests deletion.
Website form submissions are kept only as long as needed to respond and follow up.
We use reasonable technical and organizational measures to protect information, including encrypted connections (HTTPS), restricted access to production systems, and secure storage of access tokens. No system is completely secure, but we work to protect your data against unauthorized access, loss, or misuse.
5. Your rights
Depending on applicable law, including Lebanese Law No. 81 of 2018 on Electronic Transactions and Personal Data, you may have the right to access, correct, or delete your personal information, or to object to certain processing.
End users should contact the business they messaged first, since that business controls the conversation. You can also contact us directly and we will forward or handle your request.
Clients and visitors can contact us at support@flowaico.com.
6. Data deletion
To request deletion of your data:
Email support@flowaico.com with the subject "Data deletion request".
Include the WhatsApp number or email address linked to your data.
We will confirm the request and delete the related data within 30 days, except where we must keep it to meet a legal obligation.
Clients can also disconnect their WhatsApp number from Flowaico at any time. Disconnecting stops new data from being processed.
7. Cookies and international transfers
Our website may use cookies and similar technologies to keep it working properly and to understand how visitors use it. You can control cookies through your browser settings.
Our service providers, including Meta and AI providers, may process data outside Lebanon. When this happens, we take reasonable steps to ensure the data stays protected in line with this policy.
8. Children and changes to this policy
The Services are intended for businesses and are not directed at children under 18. We do not knowingly collect personal information from children.
We may update this policy from time to time. The "Last updated" date at the top shows when it was last changed. Continued use of the Services after an update means you accept the revised policy.
9. Contact us
Flowaico, operated by Ahmad Hariri
Awzai St., Itani Bldg., 3rd floor, Basta Fawqa, Mousaitbeh, Beirut, Lebanon
Email: support@flowaico.com
Website: flowaico.com